Privacy Policy

Last updated: June 2025

This policy explains what information TatkalDone collects, why we collect it, who we share it with, and the choices you have. We collect only what we need to book your ticket and keep the platform safe.

1. Information we collect

We collect the following information to operate the platform:

  • From all users: your name, phone number, and email address used to create and secure your account.
  • Journey details: source and destination stations, date of travel, train and class preferences, and related booking information.
  • Passenger details: the names, ages, gender, and similar details of the passengers you are booking for, as required to complete an IRCTC booking.
  • From agents only: KYC information including your Aadhaar details and your UPI ID (and related bank/payout details) needed to verify you and pay you.
  • Uploads and records: documents and proof you upload (such as PNR proof or KYC documents) and the transaction records tied to your bookings.

Card, netbanking, and UPI payment credentials are entered with our payment processor and are not stored on TatkalDone's servers.

2. How we use your information

  • Booking fulfilment: to match you with an agent, complete your booking, and deliver your confirmed ticket.
  • Agent verification: to verify agent identity and process payouts.
  • Fraud prevention: to detect and prevent fake tickets, misuse, and abuse of the platform.
  • Payments and refunds: to hold funds securely, release payment, and process refunds.
  • Support and legal compliance: to respond to your requests, resolve grievances, and meet our legal and tax obligations.

3. Third-party services

We rely on trusted service providers to run TatkalDone. We share only the information each provider needs for its role:

  • Firebase (Google) — authentication and database hosting for your account and booking data.
  • Razorpay — payment processing, secure fund holding, refunds, and agent payouts.
  • Cloudinary — secure storage of uploaded documents and proof files.
  • IRCTC and related rail-booking interfaces — used in the course of booking your ticket on the official railway platform.

These providers process data under their own privacy and security commitments. We share your relevant details with the specific agent matched to your booking so they can fulfil it.

4. We do not sell your data

We do not sell your personal information to anyone. We do not share it for third-party advertising. We share data only as described in this policy — to run the platform, fulfil your booking, prevent fraud, or comply with the law.

5. Data retention and your rights

We keep your information only as long as needed to provide our services and to meet legal, accounting, and fraud-prevention requirements. After that, we delete or anonymise it.

You have the right to:

  • Access the personal information we hold about you;
  • Ask us to correct inaccurate information;
  • Request deletion of your account and personal data, subject to records we are legally required to retain (for example, transaction and tax records).

To exercise any of these rights, email us at support@tatkaldone.com.

6. How we protect your data

We use reasonable security practices to protect your information, including encrypted connections (TLS) for data in transit, restricted access on a need-to-know basis, and signed, access-controlled storage for uploaded documents. No system can be guaranteed perfectly secure, but we work to keep your data safe and to limit who can see sensitive details.

7. Children

TatkalDone is not intended for use by anyone under 18. We do not knowingly collect personal information from children. (This does not prevent an adult from booking tickets for child passengers travelling with them.)

8. Governing law

This policy and our handling of your data are governed by the laws of India, including the Information Technology Act, 2000, the Information Technology (Amendment) Act, 2008, and the rules made under them.

9. Grievance officer

In line with the Information Technology Act, 2000 and the rules made under it, you may contact our Grievance Officer with any privacy concern or complaint:

You can also raise a complaint through our grievance channel.

10. Changes to this policy

We may update this Privacy Policy from time to time. We will revise the "Last updated" date above whenever we do, and significant changes will be communicated where appropriate.

Questions? Email us at support@tatkaldone.com